Compliments and Complaints
Healthcare at Home and its affiliates recognises that feedback is an important part of service delivery and the collection of feedback provides us with an opportunity to improve the quality and delivery of our services.
Please let us know about your experience with:
- Australian Home Care – Community Care
- Healthcare at Home Australia
- Nationwide Health & Aged Care Services
You can play an important role in resolving any problems by providing as much information about your experience as you are able, in order to assist us to investigate your concerns quickly.
We will respond to acknowledge the receipt of your feedback. It will then be sent to the relevant manager and we will work with them to resolve the issue within 28 days of receipt.
All feedback is treated as confidential and managed according to our privacy obligations. Your feedback will in no way disadvantage you or the care you receive.
We are committed to responding to your concerns promptly and sensitively and keep you informed at all times of our investigation progress, the outcomes and the actions that are to being taken.
We will work with you to resolve the problem and achieve the best outcome
We view your feedback as a valuable opportunity to review our policies, procedures and practices and to make changes where necessary.
How to provide feedback
Contact us directly, or complete an online form by clicking here.
Australian Home Care – Community Care
Phone and speak to a member of our team 1300 303 770
Mail to AHC – Community Care
1183 Toorak Road
Camberwell VIC 3124
Healthcare at Home Australia:
Customer Services Manager
Phone 1300 424 333
Mail: 1183 Toorak Road
Camberwell VIC 3124
Nationwide Health & Aged Care Services
Contact details can be found here
If you are unable to resolve an issue or complaint directly with Australian Home Care you can access support and advice through these external agencies :
VIC: Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: (61 3) 9032 3111
All clients have the right to involve an advocate to assist with the raising and resolution of a complaint. Advocates may be a family member, a friend, or a representative of an advocacy service.